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Submit, track and manage product registrations and licences. Two login methods are available - choose the one that suits your browser.
A new login method for the QUEST5 System, MyTrustID, has been in effect since 8 July 2026. It does not require Java and is not limited to Mozilla Firefox. The existing Java Login Method remains available.
This new method enables users to access QUEST5 using major web browsers, including Google Chrome, Mozilla Firefox and Microsoft Edge. Unlike the previous login method, users are no longer required to install Java, and access is no longer limited to Mozilla Firefox only.
Users are advised to refer to the relevant user manual for each login method below before proceeding.
Choose a method
MyTrustID provides a simpler and more flexible login experience. Unlike the previous method, it does not require Java installation and is no longer limited to Mozilla Firefox. Compatible browsers: Google Chrome, Mozilla Firefox, Microsoft Edge.
The Java Login Method is the existing login option for QUEST5 users who access the system using a USB Token. This method requires users to install the required Java application and supporting components before login. It is only compatible with the following web browser: Mozilla Firefox.
Users are advised to refer to the MyTrustID user manual for the login instructions and requirements.
Users are advised to refer to the Java Login Method user manual for the installation and login instructions.
Support
General enquiries and NPRA policies.
For registered QUEST users: product screening issues, product evaluation issues, variation issues, cosmetic product issues, licensing issues, membership or log in issues, payment issues.
