About NPRA

Public Enquiry

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One Stop Centre (OSC) General Enquiries

QUEST USB token enquiries, QUEST first-time user, general enquiries, NPRA policies, complaints, product status and search enquiries.

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QUEST / ICT Technical Support

ICT technical support for registered QUEST3+ users, including NPRA officers. QUEST3+ system technical and related issues.

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Contact Us

You can contact National Pharmaceutical Regulatory Agency for general enquiries in any one of the following ways:

• Telephone: 03-78835400 ext. 8888
• Enquiry form

For a quicker response, please check our Frequently Asked Questions (FAQ) if your current inquiry is already described.

Select one of the categories below

Find the answer before you ask.

• Membership/ QUEST First Time User
• QUEST USB Token Enquiries
• Product Classification
• Pre-submission Meeting
• Product Registration - General
• New Chemical Entity
• Biologic
• Generic
• Health Supplement
• Natural
• Veterinary
• Cosmetic Notification
• Licensing - Manufacturer / Import / Wholesaler
• Good Manufacturing Practice (GMP) Inspection
• Good Distribution Practice (GDP)
• Good Laboratory Practice (GLP)
• Bioequivalence and Ethics Committee Inspection (BEEC)
• Clinical Trial - General
• Clinical Trial - Safety Reporting
• Notification Exemption - Market Sampling
• Notification Exemption - In-house Application
• Pharmacovigilance (ADR / AEFI) Reporting
• Notified Cosmetic Product Reporting
• Consumer Reporting of Side Effects
• Quality Reporting of Registered Product
• Product Status